FAQs
Can I place an order without creating an account?
Yes. Guest checkout is available. Creating an account gives you access to your order history and can make future checkouts faster.
Which payment methods can I use?
The payment options available for your location appear during checkout. These may include major credit and debit cards, PayPal, Apple Pay, and other supported payment methods.
Is checkout secure?
Shopify processes checkout through an encrypted connection. Payment providers handle your payment information according to their own security and privacy requirements.
Which currency will I be charged in?
The store displays the applicable checkout currency based on your market settings. Your bank or card provider may apply currency conversion charges when your card uses a different currency.
How should I enter my shipping address?
Enter a complete address using English characters whenever possible. Include your apartment, suite, unit, building, or postal code where applicable. Please review the address before submitting your order.
Can I change or cancel an order?
Email support@tresskind.com within 24 hours of placing your order. Include your order number and the requested change.
Our team can update or cancel an order while it remains unprocessed. Orders that have entered fulfillment or shipped will continue to the original address.
How long does order processing take?
Most orders are verified, prepared, quality checked, and packaged within 3 - 5 business days. Processing may take longer during product launches, promotional periods, and public holidays.
How long does delivery take?
After the 3–5 business day processing period, estimated standard shipping times are generally:
- United States: 7–15 business days
- Other International Destinations: 10–25 business days
These timeframes are estimates only and do not constitute guaranteed delivery dates.
Customs processing, carrier disruptions, weather, and local delivery conditions may affect these estimates.
How can I track my order?
We will email you a tracking number after your order ships. Tracking events may take several business days to appear. You can also enter the tracking number at https://www.17track.net/en.
Why did I receive more than one package?
Items may ship separately when an order is fulfilled from more than one warehouse. Each package may have its own tracking number and delivery date.
Will I have to pay customs duties or taxes?
International orders may be subject to import duties, taxes, or carrier handling charges imposed by the destination country. Checkout will show when these charges are collected in advance. Charges collected upon delivery remain the recipient’s responsibility.
What is the return period?
You may request an eligible return within 30 days after delivery. Products must remain unused, unopened, and in their original packaging. Please review our Return & Refund Policy before sending an item back.
Can I return an opened cosmetic product?
For hygiene and safety reasons, opened or used cosmetic products are ineligible for change-of-mind returns. TRESSKIND will assist with products that arrive damaged, defective, or incorrect.
What should I do if an item arrives damaged or incorrect?
Email support@tresskind.com within 14 days after delivery. Include your order number, a description of the issue, and clear photos of the item and shipping package.
What should I do if an item is missing?
Check every package and packing slip, as parts of an order may arrive separately. Email support@tresskind.com with your order number and the name of the missing item when all tracked packages have arrived.