Return & Refund Policy
Last updated: September 4, 2026
30-Day Return Period
You may request a return within 30 days after receiving your order.
Eligible products must be:
- Unused and unopened
- In their original packaging
- In resalable condition
- Accompanied by the order number or other proof of purchase
For hygiene and safety reasons, opened or used cosmetic products are ineligible for change-of-mind returns. Your statutory consumer rights remain available.
Starting a Return
Email support@tresskind.com before sending a product back. Include:
- Your order number
- The item you want to return
- The reason for the return
- Relevant photographs when the product is damaged, defective, or incorrect
We will review your request and provide return instructions. Returns sent without approval may experience processing delays.
Please send returns only to the address supplied by our support team. Packages returned to the sender address printed on the original parcel may reach a shipping facility that cannot process returns.
Return Shipping
TRESSKIND will cover approved return shipping when an item arrives damaged, defective, or different from the item ordered.
For an eligible change-of-mind return, the customer is responsible for return shipping unless our support team confirms that a prepaid return label is available.
Original shipping charges, customs duties, taxes, and carrier fees are non-refundable unless required by law or caused by a TRESSKIND fulfillment error.
Damaged, Defective, or Incorrect Items
Inspect your order after delivery. Email support@tresskind.com within 14 days when an item arrives damaged, defective, or incorrect.
Include your order number and clear photographs of:
- The item
- The product packaging
- The shipping package and label
After reviewing the claim, we may provide a replacement, refund, or another appropriate solution.
Missing Items
Orders may arrive in separate packages. Review all tracking numbers before reporting a missing item.
When all tracked packages have arrived and an item remains missing, email support@tresskind.com with your order number and the name of the missing item.
Exchanges
The fastest exchange method is to return the eligible item and place a new order after the return is approved. Product availability may change while a return is in transit.
Refunds
We will inspect your return after receiving it. Approved refunds will be issued to the original payment method within 10 business days.
Banks and payment providers may require additional processing time before the refund appears in your account. Contact support@tresskind.com when more than 15 business days have passed since your refund approval.
Order Cancellations
Send cancellation requests to support@tresskind.com within 24 hours of placing the order. Include your order number.
We can cancel an order while it remains unprocessed. Orders that have entered fulfillment or shipped follow the standard return process.
Items Ineligible for Return
The following items are ineligible for change-of-mind returns:
- Opened or used cosmetic products
- Products missing their original packaging
- Gift cards
- Items marked final sale before purchase
- Products damaged through misuse or improper storage
Products purchased from another retailer follow that retailer’s return policy.
Contact
Return and refund requests should be sent to: